What data do you collect about me?
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (known as anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes name.
- Contact Data includes email address and telephone numbers.
- Technical Data includes internet protocol (IP) address and other similar technology on the devices you use to access this website.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Where we need to collect personal data and you fail to provide that data when requested, we may not be able to perform the full range of services offered on this website.
Should you be using this website on behalf of another person, you must ensure that you have the consent of that person to use their personal data.
How is my personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your data by filling in forms, submitting enquiries or by corresponding with us. This includes personal data you provide when you:
- use our products or services;
- subscribe to our newsletter or publications;
- enter into a survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We will also receive Technical Data from analytics providers.
Why do you need my personal data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (and your legal rights do not override these);
- Where we need to comply with a legal obligation; and
- Where you have given your consent for us to collect and use it. We will get your consent before sending
third party direct marketing communications to you via email or text message.
How do you use my personal data?
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
|Purpose/Activity||Type of data||Lawful basis for processing|
|To provide you with the services offered by this site (including the submission of enquiries to your chosen professional/s)||(a) Identity|
|(a) Performance of a contract with you|
|To manage our relationship with you which will include:|
(a) Notifying you about changes to our terms and conditions
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to complete a survey||(a) Identity|
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity|
|(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security and to prevent fraud)
(b) Necessary to comply with a legal obligation
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical|
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity|
(f) Marketing and Communications
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
Will you use my personal data for marketing purposes?
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or used our services and you have not opted out of receiving those communications. We will get your express opt-in consent before we send you any marketing communications.
Can I opt out of receiving marketing information?
You can ask us or third parties to stop sending you marketing messages by contacting us at any time.
For website visitors who send an enquiry via wiselaw.co.uk to their chosen professional(s)
Should you wish to submit an enquiry to an external/third party via our website, this will be sent to those chosen professional(s)’s firms and Wiselaw will retain an archive copy of your submission. By submitting your enquiry via Wiselaw to your chosen professional(s), you consent to those professionals using the data you have provided in order to contact you where it is in your legitimate interests for them to do so. We do not have control over, or have responsibility for, how the professional(s) use your personal data once your enquiry has been forwarded to them. However, all professionals will be subject to data protection legislation and will be responsible for using your data in accordance with it.
If any of your chosen professionals are unavailable, or the enquiry fails to deliver to them for any reason, we may contact you to request your consent for your enquiry to be forwarded on to other professional(s).
Are all enquiries sent on to the selected solicitors?
Except for rare situations, all enquiries submitted via Wiselaw are sent to solicitors. In some cases, our systems or processes may flag an enquiry or an enquirer as potentially not meeting our criteria for acceptable enquiries, these criteria include, but are not limited to:
- The enquirer has sent more than the limit of 4 enquiries.
- The enquiry content includes information that is inappropriate or spam related (such as it being promotional, or relating to recruitment), or it is not relevant to the selected solicitor (such as the enquiry not relating to legal services that the solicitor offers, or the enquiry requesting Legal Aid funded services from a solicitor who does not work on Legal Aid cases).
In instances such as these, Wiselaw reserves the right to not send the enquiry to the solicitor.
Who else do you share my personal data with?
We may also share your personal data with third parties outside of the EEA who provide IT and system administration services. We require all such third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Is my data secure?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
How long will you keep my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
What are my rights?
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
These are the rights to:
- Request access to your personal data;
- Request correction of your personal data;
- Request erasure of your personal data;
- Object to processing of your personal data;
- Request restriction of processing your personal data;
- Request transfer of your personal data; and
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What happens if I click a third-party link?
Who do I contact?
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.